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Terms & Conditions

Last updated: 1 February 2025  ·  Daylight Solutions Limited  ·  CRN: 16388543

Contents

  • 1. Definitions
  • 2. Services
  • 3. Engagement & Orders
  • 4. Payment Terms
  • 5. Intellectual Property
  • 6. Confidentiality
  • 7. Limitation of Liability
  • 8. Warranties & Representations
  • 9. Data Protection
  • 10. Termination
  • 11. Governing Law
  • 12. Contact
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Please read these Terms and Conditions carefully before engaging Daylight Solutions Limited. By instructing us to perform work or by accepting a proposal, you agree to be bound by these Terms.

1. Definitions

In these Terms and Conditions, the following definitions apply:

  • "Company", "We", "Us", "Our" means Daylight Solutions Limited, a company registered in England and Wales with Company Registration Number 16388543, whose registered office is at Office One / 1 Coldbath Square, Farringdon, EC1R 5HL, London, United Kingdom.
  • "Client", "You", "Your" means the individual, business, or organisation that engages the Company to provide Services.
  • "Services" means any consulting, development, integration, support, licensing assistance, or other technology services provided by the Company as set out in a Statement of Work or proposal.
  • "Statement of Work" or "SOW" means a written document agreed between the parties describing the scope, deliverables, timeline, and fees for a specific engagement.
  • "Deliverables" means any work product, software, code, documentation, or other material created by the Company in the course of providing Services.

2. Services

Daylight Solutions Limited provides professional technology services including, but not limited to:

  • IT and technology consulting and strategy
  • Software development (websites, web applications, bespoke systems)
  • Developer assistance and team augmentation
  • CRM implementation, configuration, and customisation
  • Bug identification, diagnosis, and resolution
  • Software licensing advisory and procurement
  • Payment provider integrations (including but not limited to Stripe, PayPal, GoCardless)

The specific scope of Services provided to the Client will be set out in a Statement of Work, proposal, or written agreement between the parties.

The Company reserves the right to subcontract any part of the Services to suitably qualified third parties, provided that the Company remains responsible for the quality and delivery of all Deliverables.

3. Engagement & Orders

3.1 Commencement

An engagement is formed when the Client accepts a proposal, signs a Statement of Work, or otherwise provides written confirmation of instruction. Verbal instructions may be accepted in time-sensitive situations but must be confirmed in writing within 48 hours.

3.2 Changes to Scope

Any changes to the agreed scope of work must be submitted in writing. The Company will assess the impact on timelines and fees and issue a change request. Work on out-of-scope items will not commence until the change request is agreed in writing by both parties.

3.3 Client Obligations

The Client agrees to:

  • Provide timely access to systems, information, and personnel required for the Company to deliver the Services
  • Designate a primary point of contact for the engagement
  • Review and approve Deliverables within agreed timescales
  • Ensure that any third-party software, licences, or services required are available and properly licensed

Delays caused by the Client's failure to fulfil these obligations may result in revised timelines and additional fees, for which the Company will not be liable.

4. Payment Terms

4.1 Fees

Fees are as set out in the applicable Statement of Work or proposal. Unless otherwise agreed in writing, all fees are quoted exclusive of VAT, which will be charged at the applicable rate.

4.2 Invoicing

Invoices will be issued in accordance with the payment schedule set out in the SOW. Where no schedule is specified, invoices will be raised monthly in arrears or at project completion, as appropriate.

4.3 Payment

Payment is due within 14 days of the invoice date unless otherwise agreed in writing. Payments must be made in pounds sterling (GBP) by bank transfer to the account details stated on the invoice.

4.4 Late Payment

Without prejudice to any other rights, the Company reserves the right to charge interest on overdue invoices at the rate of 8% per annum above the Bank of England base rate, as permitted under the Late Payment of Commercial Debts (Interest) Act 1998. The Company may also suspend Services until outstanding payments are settled.

4.5 Expenses

Reasonable out-of-pocket expenses incurred in the delivery of Services (including travel, accommodation, and third-party software costs) will be charged to the Client at cost, provided they are pre-approved in writing.

5. Intellectual Property

5.1 Client Materials

All intellectual property rights in materials, data, and content provided by the Client ("Client Materials") remain the property of the Client. The Client grants the Company a non-exclusive licence to use Client Materials solely for the purpose of delivering the Services.

5.2 Deliverables

Upon receipt of full payment, the Company assigns to the Client all intellectual property rights in the bespoke Deliverables created specifically for the Client under the relevant SOW, to the extent such rights are capable of assignment.

5.3 Background IP

The Company retains all rights in pre-existing tools, frameworks, methodologies, libraries, know-how, and code ("Background IP") used in delivering the Services. Where Deliverables incorporate Background IP, the Company grants the Client a perpetual, royalty-free, non-exclusive licence to use that Background IP solely as incorporated within the Deliverables.

5.4 Third-Party Components

Where Deliverables incorporate open-source or third-party software, such components are subject to their respective licences, which the Client is responsible for complying with.

6. Confidentiality

Each party agrees to keep confidential all non-public information disclosed by the other party in connection with the Services ("Confidential Information") and to use such information only for the purposes of the engagement.

This obligation does not apply to information that:

  • is or becomes publicly available through no breach of this clause
  • was already known to the receiving party at the time of disclosure
  • is received from a third party free of any obligation of confidence
  • is required to be disclosed by law or regulation

This confidentiality obligation shall survive termination of the engagement for a period of three (3) years.

7. Limitation of Liability

Important: Please read this section carefully as it limits the Company's liability to you.

7.1 Exclusions

Nothing in these Terms excludes or limits the Company's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

7.2 Limitation

Subject to clause 7.1, the Company's total aggregate liability to the Client arising out of or in connection with any engagement (whether in contract, tort, breach of statutory duty, or otherwise) shall not exceed the total fees paid by the Client to the Company in the three (3) months preceding the event giving rise to the claim.

7.3 Consequential Loss

The Company shall not be liable for any indirect, incidental, special, or consequential loss or damage, including loss of profits, loss of revenue, loss of data, or loss of business opportunity, even if advised of the possibility of such damages.

7.4 Third-Party Services

The Company is not liable for the actions, failures, or outages of third-party services (including payment providers, cloud platforms, or APIs) that are outside the Company's reasonable control.

8. Warranties & Representations

The Company warrants that:

  • Services will be performed with reasonable care and skill
  • It has the right to provide the Services and grant the licences set out herein
  • Deliverables will substantially conform to the agreed specification at the time of delivery

The Company does not warrant that Deliverables will be entirely error-free or that operation will be uninterrupted. The Client's exclusive remedy for a breach of this warranty is re-performance of the relevant Services at no additional charge.

Except as expressly set out in these Terms, all warranties, conditions, and representations (whether express or implied by statute, common law, or otherwise) are excluded to the fullest extent permitted by law.

9. Data Protection

Both parties shall comply with all applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Where the Company processes personal data on behalf of the Client in the course of delivering the Services, the Client acts as data controller and the Company as data processor. The parties shall, if required, enter into a Data Processing Agreement setting out the terms of such processing.

For information on how the Company collects and uses personal data on its own behalf, please refer to our Privacy Policy.

10. Termination

10.1 Termination for Convenience

Either party may terminate an engagement by giving 30 days' written notice. The Client shall pay for all Services rendered up to the effective date of termination, plus any reasonable committed costs or expenses.

10.2 Termination for Cause

Either party may terminate an engagement immediately by written notice if the other party:

  • commits a material breach of these Terms that is not remedied within 14 days of written notice to do so
  • becomes insolvent, enters administration, or is subject to winding-up proceedings

10.3 Effect of Termination

Upon termination, all outstanding fees become immediately payable. Clauses relating to intellectual property, confidentiality, limitation of liability, and governing law shall survive termination.

11. Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Before initiating formal proceedings, the parties agree to attempt resolution of any dispute through good-faith negotiation for a period of at least 30 days from written notice of the dispute.

12. Contact

For any questions relating to these Terms and Conditions, please contact us:

  • Daylight Solutions Limited
  • Office One / 1 Coldbath Square, Farringdon, EC1R 5HL, London, UK
  • CRN: 16388543
  • Phone: +44 1873 771829
  • Email: [email protected]

© Daylight Solutions Limited. All rights reserved.

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